Beyond Traditional Clinic Management Systems
Clinic Operating Platform
For GPs and Specialists

Beyond Traditional
Clinic Management Systems
Clinic Operating Platform
For GPs and Specialists
Practice Management Software made specifically for
General Practitioners (GP) & Primary Care Clinics
SCHEDULE YOUR FREE DEMO TODAY!

PRIORITISE CLINIC GROWTH OVER PAPERWORK

Clinic operation has never been this easy.

Running a primary care or specialised clinic is a demanding task, particularly with the numerous rules and regulations that must be fulfilled in the healthcare industry. Therefore, kumoDoc™ takes charge of your clinic’s daily operations and enhances overall efficiency through comprehensive platform integration.

“We work with you as partners rather than a vendor; to ensure you continuously get the best for your clinic business.”

Billing & e-Invoicing

Comprehensive billing configuration to support TPA claims and e-invoicing submissions

Beyond the basic billing setup found in conventional clinic management systems, kumoDoc™ delivers comprehensive capabilities through a unified platform with dedicated TPA management and integration with LHDN e-Invoicing. This provides detailed, real-time insights that significantly reduce the workload associated with payment collection, claim submissions, and manual e-Invoicing processes.

In addition, we offer a secure payment gateway that allows patients to pay conveniently using multiple payment methods. With automated e-Invoicing submissions, you can enjoy a seamless and hassle-free experience directly within the system.

Appointments & Online Booking

Arrange appointments based on doctors’ schedules and extend your services through online booking

Reduce appointment conflicts and optimise scheduling based on doctors’ duty timetables. Estimate consultation duration accurately and arrange appointments efficiently to prevent overlaps and minimise patient waiting time.

Grow your clinic with appointment based specialist services and leverage integrated online booking to improve accessibility and drive business expansion.

Medication Prescription

Prescribe medications efficiently with automatic drug replenishment reminders

Speed up medication prescriptions during peak patient hours with a system that synchronises seamlessly with inventory records within the operating platform. Once medication is entered immediately after consultation, the dispensary counter receives the information instantly and can print drug labels with a single click.

Beyond a conventional clinic management system, kumoDoc™ offers automated medication reminders for patients. There is no need to worry about regular patients missing their medication replenishment, as reminders are sent automatically via email or WhatsApp, reducing manual follow-up work.

Electronic Health Record (EHR)

Incorporates with SNOMED CT

Complementing standard Electronic Health Record documentation, kumoDoc™ provides a unified platform that incorporates SNOMED CT and integrates with Indonesia SatuSehat to ensure compliance with regulations set by Indonesia’s Ministry of Health (Kementerian Kesehatan Republik Indonesia, KEMKES/KKRI).

This facilitates seamless digital record-keeping while ensuring data interoperability between private healthcare providers and the public health infrastructure.

Telehealth

Stay Connected with Your Patients Anytime, Anywhere

Deliver secure and professional virtual consultations without geographical limitations. With fully integrated telehealth capabilities, you can schedule appointments, conduct video consultations, issue digital prescriptions, and update patient records within one seamless platform.

Queue Display

Keep Patients Informed with Real Time Queue Updates

Enhance the patient experience with a smart queue display system that provides clear and real time waiting status. Patients can easily track their turn, reducing uncertainty, congestion, and repeated counter enquiries.

Improve clinic flow, optimise staff coordination, and create a more organised waiting environment while maintaining operational efficiency throughout the day.

ADVANCED MEDICAL INVENTORY

No more stock missing or overlooked on the expiry date

Manage consumables and weighted average cost inventory with complete accuracy and real time visibility. Stock is automatically deducted when medications are prescribed, eliminating manual adjustments and reducing errors.

Receive low stock in advance to prevent shortages, wastage, and last-minute purchasing. Maintain accurate cost tracking, protect your profit margins, and ensure essential medications and supplies are always available for your patients.

TPA Control

Simplify TPA management with easy report generation and downloadable submissions

Configure your clinic TPA once and securely manage all eligibility, billing, and claim processes within the kumoDoc™ Clinic Operating System. By centralising TPA setup and administration, your clinic can maintain consistent claim rules, reduce repetitive manual configuration, and ensure accurate patient entitlement verification at every visit.

Simplify daily operations with a seamless billing and claim workflow that automatically calculates claim entitlement based on predefined coverage rules. Generate standardised, submission ready reports in just a few clicks. With a more structured and automated process, your team can process claims faster, improve approval accuracy.

E-Forms & Documents

Speed up patient registration and document completion

Eliminate the need for physical document copies by keeping all records securely stored and managed digitally within the operating system.

Create multiple document templates based on different clinical or administrative needs, with patient information automatically pre filled to reduce repetitive data entry. Patients can conveniently scan a QR code or access forms directly via WhatsApp to complete their documents before or during their visit, helping to speed up registration, improve accuracy, and enhance overall clinic efficiency.

Staff Management

Empower your clinic staff with the integrated kumoSan App

By using the kumoDoc™ Clinic Operating System, your clinic can leverage the Kumo™ platform’s kumoSan app to enhance staff management and improve overall operational efficiency.

Each staff member has their own secure login to clock in and clock out, review daily tasks, and manage appointments easily. Staff can also set up and organise their own schedules within the kumoSan app, helping your clinic maintain better coordination, accountability, and productivity throughout the day.

Photo Collage & Annotation

Visualise patient recovery progress and make consultations more insightful

Capture photos directly from your phone or tablet and upload them seamlessly to the patient’s profile. With the photo collage feature, you can present a clear visual journey of the patient’s recovery, making consultations more insightful and easier for patients to understand.

Annotations go beyond simple remarks by helping you document cases with clearer, more informative notes. This improves clinical records, enhances communication, and provides an easy reference for future consultations and follow ups.

Reports

From operational reports to revenue insights, everything in one platform

kumoDoc™ Clinic Operating System delivers comprehensive operational and clinical reporting in one unified platform.

Whether you need sales analysis or clinical performance reports, generate and download accurate insights with ease. Transform data into actionable decisions to optimise workflow, improve performance, and maximise your clinic’s overall results.

DAILY EMAILER

Keep your business performance in sight with daily data insights

kumoDoc™ keeps you informed about your daily clinic performance by delivering key insights directly to your email. Quickly understand your daily revenue performance and make timely adjustments whenever improvements are needed.

Speech-to-Text

Improving the efficiency with Kumo™ AI Speech-to-Text

Access advanced AI tools within the kumoDoc™ powered by the Kumo™ Healthcare Operating Infrastructure Platform.

Use the Speech to Text feature to capture clinical notes effortlessly without manual typing, even during busy schedules. Seamlessly record doctor and patient conversations to enhance documentation accuracy, save time, and maintain more complete and reliable consultation records.

Clinic Specialisation EHR

Providing specialist medical services for your patients? We have your specialised EHR ready

No matter your clinic provides paediatrics, ophthalmology, or obstetrics and gynaecology services, we offer specialised EHR solutions designed to support the unique workflows and documentation needs of each medical specialty.

Benefit from ready to use templates such as growth charts, antenatal records, optical eye refraction forms, and more, helping you streamline documentation and meet your clinic’s specific clinical requirements with ease.

Live Chat Support

Real Time Live Chat Support for Instant Assistance

We understand that fast responses matter, especially during busy hours in GP clinics. With kumoDoc™, your enquiries are always supported. Access detailed guidance through our FAQ or connect instantly with our dedicated support team via Live Chat for timely and reliable assistance.

Frequently Asked Questions

How does kumoDoc™ differ from other general practitioner (GP) clinics or doctor management systems?

Unlike conventional clinic management systems, kumoDoc™ Clinic Operating System delivers a comprehensive platform that not only sustains daily clinical operations but also supports continuous growth through intelligent integrations and advanced capabilities.

Powered by the Kumo™ Healthcare Operating Infrastructure Platform, kumoDoc™ goes beyond basic clinic management by offering extensive integrations including WhatsApp, accounting software, payment gateways, MyInvois Portal, Google services, and more. Combined with AI driven enhancements, the platform empowers clinics to operate smarter and build a future ready healthcare ecosystem.

Are there any setup costs in implementing kumoDoc™ Clinic Operating System?

The implementation of kumoDoc™ does not involve any additional costs.

In case additional support services are needed, such as migrating from legacy systems, kumoDoc™ will readily provide the necessary assistance.

What are the hardware requirements to run kumoDoc™ Clinic Operating System?

kumoDoc™ operates not only as a web-based platform but also as a tablet application. When accessed via the web, it functions optimally on the latest Google Chrome browser. To ensure smooth and efficient performance, we advise a minimum hardware configuration of an Intel i5 processor or AMD Ryzen 5 with 8GB RAM and SSD.

For tablet devices, the kumoBiz app (dedicated for kumoDoc™) works seamlessly with at least iOS 14 for Apple devices and Android 12 for Android devices. To take full advantage of kumoDoc™ technological advancements, we always recommend using the latest version of the respective operating systems.

Is training included for my doctors with kumoDoc™ Clinic Operating System?

Yes, kumoDoc™ comes with a one-time training session.

Can kumoDoc™ integrate with other systems used by my doctors?

Certainly! APIs are available as an add-on for integration.

How will kumoDoc™ Clinic Operating System streamline doctors’ operations and improve efficiency?

With kumoDoc™, you can experience a complete healthcare operating ecosystem platform that supports your clinic from front desk workflows to medication management, all within one unified clinic operating system.

Powered by the Kumo™ Healthcare Operating Infrastructure Platform, kumoDoc™ provides extensive integrations and features designed to align with modern healthcare needs. Enjoy seamless integration with WhatsApp, LINE, MyInvois Portal, Google, and more, helping you stabilise daily clinic operations while supporting long term growth and expansion.

What is the difference between a Clinic Management System and a Clinic Operating System?

Clinic Management System
• A foundational solution for GP clinics and medical wellness centres
• Supports daily administrative functions: appointment management,
• billing, medication prescribing, and patient record management
• Adequate for routine operations, but often lacks the integration and
• intelligent capabilities needed to support scalable growth

Clinic Operating System
• Replacing traditional clinic management systems as regulations
• Enhance operations with greater efficiency and intelligence.
• Covers essential daily features while providing wider integration
• including LHDN integration, accounting systems, and Google Business
• Helps clinics streamline submissions and implementation processes

kumoDoc™ is a Clinic Operating System that provides a platform with advanced and intelligent features to support evolving clinic operational needs. It not only streamlines daily operations but also enhances compatibility with broader solutions and integrations.

What is kumoDoc™ Clinic Operating System, and who is it designed for?

kumoDoc™ is a cloud-based clinic operating system powered by Kumo™ platform. It is designed for healthcare providers across Malaysia and Southeast Asia, including:

• General practitioner (GP) clinics
• Multi-branch clinics and healthcare groups
• Specialised clinics (e.g., ophthalmology, paediatrics, obstetrics & gynaecology)
• Physiotherapy and chiropractic centres
• Medical wellness centres
• Traditional & Complementary Medicine (T&CM) centres

Beyond standard clinic software, kumoDoc™ supports appointments with automated follow-ups, patient visits transformed into insightful reports, and seamless e-Invoicing submission, all within one operating platform. It is built to serve both single-location practices and multi-branch operations looking for a unified system for clinic and doctor workflow management.

Is it possible to migrate data from my legacy Clinic Management Software into kumoDoc™?

Yes. Data migration into kumoDoc™ is straightforward, provided patient information is available in a spreadsheet format. kumoDoc™ includes a guided self-migration tool that allows clinics to move their data with minimal technical effort.

Is kumoDoc™ easy to use for clinic owners and staff with no technical background?

kumoDoc™ is designed with an intuitive interface and streamlined workflows to ensure a smooth learning experience. Built-in tooltips and guided features support clinic owners and staff at every step, making it easy to adapt and use the system confidently, even without prior technical experience.

How secure is kumoDoc™ Clinic Operating System for clinics?

kumoDoc™ is hosted on Microsoft Azure and supported by ISO/IEC 27001:2022-certified security practices to safeguard clinic and patient data. With multiple layers of protection in place, the system ensures data confidentiality, reliability, and a secure environment for daily operations.

Leave old generation clinic management systems behind and upgrade to a cloud based all in one Clinic Operating System now!

It is time to upgrade from outdated clinic management systems to the cloud based all in one kumoDoc™ Clinic Operating System. With a proven track record across the Kumo™ platform, we have successfully supported Medical Aesthetic, Beauty and Wellness, Dental, and Veterinary industries, delivering the knowledge and expertise needed to achieve outstanding outcomes.

Driven by continuous innovation and new feature development within the Kumo™ platform, our products are built for long term sustainability and growth. We are confident that the kumoDoc™ Clinic Operating System will not only meet your current operational needs but also support your future business expansion and evolving healthcare requirements.

Healthcare Industries We Cater To

Family & Paediatrician Clinic

Obstetrics & Gynaecology

Ophthalmology

Medical Wellness Centres

T&CM

(Traditional & Complementary Medicine)

FIND OUT MORE

Case Studies

Dr. Pravin

Klinik Ravi

"I think what really differentiates kumoDoc™ from other EMRs is their e-Invoicing. It also helps me tally the bills with our panels, and tally our medications in terms of stocks."

Ms. Nur Adiela

Klinik Al Farabi (Kuantan)

"Kita perlukan satu sistem yang boleh compile all the data, all the report for multi branch. That's why kenapa kita pilih CMS kumoDoc™."

Klinik Dr. Care enhances clinic operations and patient care with kumoDoc™

Dr. Vicnaraj

Klinik Dr. Care (Kundang)

"I feel kumoDoc™ is much better and faster for me to see patients and dispense medication to them."

We are a user-friendly platform, backed by a committed team and designed specifically for GP & Primary Care clinics, healthcare and wellness centres, doctors to significantly enhance productivity and establish a solid foundation for long-term success.

ISO/IEC 27001:2022 Certified

Certified to ISO/IEC 27001:2022 Information Security Management System by SIRIM QAS International, accredited by Standards Malaysia, UKAS and IQNET

Support Multi-branch Management

Synchronised data across all branches for seamless and efficient management of patient profiles, inventory adjustment, staff, promotions, and more

All-in-One GP Clinic Operating System

Integrated features are available via web and mobile apps that work with Google's Chrome, iOS and Android devices

User-Friendly, Focusing on Details

kumoDoc™ was designed with doctors and nurses in mind, and once you start using it you will wonder why you waited so long to do so :)

Secured, Resilient & Cloud-Based

Resilient, secured, and cloud-based system with automated daily backup, ensuring your data is protected through Microsoft Azure encryption with a 99.9% SLA

Enjoy Lifetime System Updates

Benefit from continuous lifetime feature enhancements, system fixes, security improvements, and dedicated support to ensure operates with optimal performance

No Commitments Required

Experience a hassle-free sign-up process with no contractual commitments, no upfront payments, and no cancellation fees, providing you with flexibility

Multilingual Support Available

Available in English, Chinese (中文), Thai, and Bahasa Indonesia, with additional language options continuously being added to support a wider range of users

2,500+

Clinic & Wellness Centres

Countries Served

10+

Years of Industry Experience

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"A good system for a clinic, it helps me to monitor my multi-outlet clinics. kumoDoc™ can link patient data and records within my different outlets, and after-sales service is good."
DR. SUDHAR, Manager
Klinik HealthQuarters
"kumoDoc™ is a good system for clinic use, user-friendly and systematic. Very convenient as it is cloud-based and can access in multiple devices with privacy control. Would definitely recommend this CMS to my fellow colleagues."
DR. TIONG, Founder
Dr.9 Clinic
"Kami pilih kumoDoc™ kerana ia sangat mesra pengguna, dari proses pendaftaran hingga nota kes doktor dan urusan farmasi. Sistem ini juga mampu menyusun data untuk analisis, mematuhi keperluan KKM, serta membolehkan pengguna memuat turun semua laporan dengan cepat."
MS. NUR ADIELA, Operation Executive
Klinik Al-Farabi
"Since the first day of sign up, kumoDoc™ technical team has been very responsive on taking suggestions and making improvements. The system is also very smooth and user friendly."
DR. ARSHAD, Founder
Klinik Arshad
"A comprehensive system for my clinic, all the functions we need is there. kumoDoc™ provided training and prompt response when we encountered an issue. The best all-in-one clinic management system."
MR. ASYRAF, Manager
Health Junction Clinic

Practice Management Software made specifically for General Practitioners (GP) & Primary Care Clinics